Result: Response time: 18h → 90s
Problem: Harmon Legal was generating solid inbound traffic from Google Ads but their intake process was entirely manual. Prospective clients would fill out a form and wait anywhere from 6 to 18 hours for a callback. By then, many had already signed with a competitor. The firm was spending $12,000/month on ads and converting less than 4% of leads.
Solution: We deployed a 24/7 voice agent that called every new lead within 90 seconds of form submission, qualified them on the call, and booked consultations directly into the firm's calendar. A follow-up SMS and email nurture sequence handled leads that didn't answer, re-engaging them over 7 days.
Outcome: Response time: 18 hours → 90 seconds. Lead-to-consultation rate: 4% → 21%. Monthly booked consultations: 11 → 58. Ad spend unchanged.